Frequently Asked Questions

• Can we visit your factory?

  "Yes, we warmly welcome your visit. We believe that transparency is key to building trust. You are welcome to come and see our production facility, our Quality Control process, and meet our team and the farming communities we work with. Please let us know your preferred schedule via +62 812-1050-6849 or email: sales@cocofindo.com, and we will be happy to help you arrange it."

• Can your products be private label or white label?

  "Absolutely. We are very flexible when it comes to packaging. We offer private label and white label services for our organic coconut sugar products. You can provide your own label design and packaging specifications, and we will ensure the product is packaged to reflect your brand. This service allows you to market our products under your own brand identity, which we fully support."

Questions about Product and Certifications

• What is your production capacity?

  "Our current production capacity is 60 metric tons per month. However, we have the flexibility to increase this capacity to 100 metric tons per month if needed to meet large-volume demands."

• What are your main certifications?

  "We hold a number of internationally recognized certifications to ensure our products meet global standards. Our certifications include Halal, HACCP, USDA Organic, EU Organic, and Indonesian Organic. These certifications underscore our commitment to quality, sustainability, and the highest ethical standards."

• What is the difference between your organic coconut sugar and conventional coconut sugar?

  "The primary difference lies in the cultivation and production processes. Our organic coconut sugar comes from organic coconut plantations, grown in organic soil from organic seeds, without the use of pesticides or chemical fertilizers. Our entire production process is also free from chemicals and additives, in accordance with organic standards. In contrast, conventional coconut sugar may involve the use of chemicals in both its cultivation and production."

• What is the shelf life of your product and how should it be stored?

  "The shelf life of our product is two years (24 months) from the date of production. To maintain its quality, the product should be stored in a cool, dry place, away from direct sunlight."

• Are your products GMO-free, gluten-free, and vegan?

  "Yes, our products are 100% GMO-free, gluten-free, and completely vegan. Our coconut sugar is a pure natural sweetener derived directly from coconut sap, with no additives and a low Glycemic Index (GI), making it a healthy choice."

Questions about Quality and Production

• How do you ensure the quality and consistency of each batch?

  "We implement a strict Quality Control (QC) system from the farmers to the final packaging. We have a dedicated team that monitors every stage, including testing in both our internal and third-party laboratories. This ensures that every batch has a consistent flavor profile, color, and texture."

• What are the key quality parameters that you test for?

  "We test several key parameters, including moisture content (max. 2%), sucrose content (min. 80%), mesh size, and color. This is done to ensure our products meet the technical specifications required by our clients."

• Where does your coconut sap come from? Do you have a traceability system?

  "Our sap is sourced from organic coconut plantations in Central Java, Indonesia, where we work directly with hundreds of farmers. We have a traceability system that allows us to track every batch of product back to its group of farmers and its area of origin, ensuring full transparency."

• Do you use any additives or preservatives?

  "No. Our coconut sugar is a pure, natural product. We do not use any additives, preservatives, or artificial coloring. Our production process only involves heating the sap until it crystallizes."

• How do you maintain cleanliness, hygiene and food safety in your production facility?

  "Our production facility adheres to Hazard Analysis and Critical Control Points (HACCP) standards, which are designed to identify, evaluate, and control potential hazards at every stage of food production, from raw materials to the finished product. HACCP helps ensure that the food we produce is safe for consumption."

Questions about Logistics and Ordering

• What is your Minimum Order Quantity (MOQ)?

  "For international shipments, our Minimum Order Quantity is typically one 20-foot container, which is approximately 18-20 metric tons, depending on the packaging. However, we are flexible and can discuss smaller orders for new buyers."

• What packaging options do you offer?

  "We offer a variety of packaging options, ranging from 25 kg bags for bulk products, to retail pouches, and private label packaging based on the client's design and specifications. We ensure that the packaging used is sturdy and secure for long-distance shipping."

• What is the lead time for production and delivery?

  "The production and delivery lead time is generally around 30 working days from the confirmation of the order and receipt of the down payment, depending on the order volume and destination."

• What payment terms do you accept?

  "We accept several standard international payment methods, such as a Letter of Credit (L/C) at sight or a Telegraphic Transfer (T/T) with a 30% down payment. We can discuss these terms further."

• Can you provide product samples?

  "Yes, we fully understand the importance of testing a product before a large purchase. We can send samples to potential buyers. Buyers will only need to cover the courier costs."

Questions about Partnership and Social Impact

• How do you work with farmers? Do you implement fair trade principles?

  "We work directly with hundreds of small-scale farmers, ensuring they receive a fair and stable price for their sap. We implement fair trade principles by providing prices that are above conventional market rates, allowing them to earn a decent and sustainable income."

• What programs or initiatives do you have to empower the farming communities?

  "We have various programs, such as training in sustainable organic farming practices, equipment assistance, and access to basic healthcare services. Additionally, we provide scholarships for farmers' children and assist them in the certification process."

• What is your commitment to environmental sustainability?

  "Our commitment is very strong. We only use sap from organically grown coconut trees that do not harm the ecosystem. We also manage our production waste responsibly and participate in reforestation programs in the surrounding areas."

• Can you provide documentation or photos of your farmers and production facilities?

  "Certainly. We are proud of our transparency. We can provide photos and videos of our farmers, the harvesting process, and our production facilities. We also welcome visits from buyers to see our operations firsthand."

• How do your products differ from competitors in other countries?

  "Our key advantages lie in three areas: premium product quality backed by comprehensive certifications, a transparent and sustainable system that has a positive impact on farmers and the environment, and decades of experience that guarantee professional service and consistent supply. Our coconut sugar has a unique aroma and flavor that distinguishes it from other products."